Due to the nature of our all-natural products and soy-based candles, we can not assure the purity or perfection of merchandise once it has been shipped. Even though we try to ship everything so it will not succumb to damage. For safety and hygiene reasons merchandise can not be restocked or resold so we do not accept returns. Your satisfaction is our goal and we truly believe that you will LOVE our products, but if you are unhappy, please let us know. We want you to have a positive and higher vibration experience and will work with you if you are not happy with your purchase.